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Privacy Policy

Marie-Franç believes in protecting your information. With this in mind, we have adopted this Privacy Statement, which describes the information we may collect when you use visit our websites (each a "Site"), or sign up for a mailing list membership (each a "Loyalty Program"), and how we use, disclose and protect such information (collectively the "Services").

By using this Site or our Services, you agree to the collection, use and disclosure of your personal information as described in this Privacy Statement.

If you do not, please do not use the Site or our Services.

This Privacy Statement addresses:


  • Information Collection

  • Information Use

  • Information Disclosure

  • Updating Your Information

  • Changes to our Privacy Statement

  • Option to Opt-Out

  • Children's Privacy

  • Security of Information

  • Questions/Contacting Us

  • Links to Other Websites


Information Collection

Knowledge and Consent. Your consent will be obtained, as required, for the collection, use or disclosure of your personal information. Your consent may be obtained verbally at the store level, in writing on our store forms, through written registration or ballot forms, electronically through our Site, during telephone conversations or during a live chat session.

Information You Provide to Us

We only collect certain information from you when you provide it to us, such as when you: (1) register; (2) place an order; (3) shop in our Stores; (4) complete a survey or product review; (5) participate in one of our promotions; (6) sign up for a Loyalty Program; or (7) contact us. The information we collect from you may include your name, age, date of birth, mailing address, daytime telephone number, cell phone number, email address, account user name and password, and payment information.

If you use a third-party login to register or otherwise link to us, we may receive certain information about you from the third party (such as a social network) based on your registration and privacy settings on that third-party service.

If you would like, you can also fill out a customer profile. While it is not required, information obtained from the customer profile questions helps us to learn more about our customers and is used to improve your shopping experience and to provide you with more relevant content and advertising.

Information We Automatically Collect. We may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information when you use our Site, or interact with our emails or advertisements on our Site or other websites.


A cookie is a small data file that is sent to your browser from a web server and stored on your computer’s hard drive. For example, we may automatically collect information such as your IP address, geolocation data (if activated by you), unique user ID, cell phone model, operating system, and carrier, and Internet Service Provider. We also may collect information about your use of our Services, such as the time you spend using the Site, the number of times you return, whether you click-through, open, or forward links, emails, and ads, and other Site usage data.

These technologies, such as cookies, allow us to keep track of your order as you shop on our Site, recognize registered users when they visit, and to provide those customers with information and advertising that is more relevant to them.


If you order from us, we may use cookies to monitor and maintain information about how you use our Site and what you buy in order to improve your shopping experience and provide you with more relevant content and advertising. Even if you do not register with or buy from us, we may still monitor and maintain certain information about your use of our Site for these same purposes.


Tracking Options. You may adjust your browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of our offerings.

Even without a cookie, you can still take advantage of most of the features of our Site, including making a purchase. Our system may not respond to Do Not Track requests or headers from some or all browsers.

Information Collected From Other Sources. We may obtain information about you from other sources, including social networks that you use to connect with us depending on the privacy settings and permissions you have set up. This information may include name, user name, demographic information, updated address or contact information, interests, and publicly-observed data, such as from social media and online activity.


Combination of Information. We may also combine the information we receive from and about you, including the information you provide to us on the Site, or through the Loyalty Program, information we receive from third parties, information we automatically collect (as explained above), and information provided or collected offline when you shop in our Stores.

Information Use

We may use the information we collect from and about you for the following purposes:

  1. To provide you with a quick and simple checkout experience;

  2. To process your orders, contact you concerning the status of an order, answer any of your questions, or otherwise contact and communicate with you, including to invite you to rate and review products you recently purchased.

  3. To provide you with customized content, targeted offers, and advertising on the Site, other websites or via text message, and to contact you about upcoming MARIE-FRANÇOISE.COMsales, promotions, and product information;

  4. To allow you to participate in promotions;

  5. To help us learn more about our Site visitors, Loyalty Program members, and customers and to improve their shopping experience and our business;

  6. To address problems with the Site, our business or our products and Services and to protect the security of the Site and our business;

  7. To contact you about upcoming promotions and offers on behalf of our partners; and

  8. Otherwise, as described to you at the point of collection.


Information Disclosure

For the purposes described above and throughout this Privacy Statement, we may disclose the information we collect from and about you as follows:

  1. Among the MARIE-FRANÇOISE.COMfamily of companies including CREATIVE HYLAND

  2. To our service providers, if the disclosure will enable them to perform a business, professional, or technical support function for us.

  3. To carefully-selected third party partners, so that they may inform you of offers, promotions and services.

  4. For payment processing and authorization, fraud protection and credit risk reduction, website evaluation and data analysis, and distributing marketing and promotional material for the MARIE-FRANÇOISE.COMfamily of companies.

  5. To comply with the law, to respond to governmental inquiries or requests, to enforce our policies, or to protect our or others' rights, property, or safety.

  6. Otherwise, with your consent.


Any personal information or content that you voluntarily upload or submit for public posting to the Site becomes publicly available and can be collected and used by others.

It is a violation of the Site's for you to post any content that requests personally identifiable information from others on the Site.

As with any business, it is possible that as our business develops, we might sell or buy online stores or other assets. In such transactions, information about customers often is among the transferred assets. Accordingly, in the unlikely event that our company or substantially all of our assets are acquired by a third party, such information may be one of the transferred assets. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use personal information provided through the Services in a manner that is consistent with this Privacy Statement.


For the purposes set out in this Privacy Statement, we or one of our affiliates or an unaffiliated service provider may process and store your personal information outside of the province in which you reside and/or outside of Canada, and as such, courts in those other provinces or foreign jurisdictions may, in certain circumstances, be entitled to access your personal information.

We may share aggregate, non-personally identifiable information about Site users with third parties.

Updating Your Information

Please note that, at all times, you are responsible for updating the personal information you provide to us. If you have registered with us or participate in a Loyalty Program, you may update your personal information through your registered account or Loyalty Program account.

Otherwise, you can contact .


If you have registered with us on this Site or set up a Loyalty Program account, you may close those accounts at any time for any reason by contacting our Privacy Administrator as described below. Note, however, that if you elect to close your account(s) and/or delete some or all of your personal information, we may still retain certain information from your account(s), such as transactional data, in accordance with various laws, regulations and our retention policies.

Please note that once you close your account(s) with us, you will no longer be able to make purchases on our Sites using those accounts or obtain other benefits related to such account(s), such as those related to Loyalty Program accounts.


Changes to Our Privacy Statement

We may amend this Privacy Statement at any time. If we make any material changes in the way we collect, use, and/or disclose your personal information, we will notify you by sending you an email at the last email address that you provided us, and/or by prominently posting notice of the changes on the Site.

Any material changes to this Privacy Statement will be effective upon the earlier of thirty (30) calendar days following our transmittal of an e-mail notice to you or thirty (30) calendar days following our posting of the notice of changes.

Option to Opt-Out

At all times, you have the option of "opting out" of receiving future marketing updates. To opt-out of receiving marketing e-mails, you may send us an e-mail with "unsubscribe" in the subject line to.

Note, however, that even if you opt out, you may continue to receive non-marketing e-mail messages from us, including, for example, order confirmations and other transactional messages.

To opt-out of receiving other Marie-Franç marketing communications, contact us at:

Children's Privacy

We do not sell products for purchase by children. We sell children's products for purchase by adults. We do not direct the Site to, nor do we knowingly collect any personal information from or about, children under the age of fourteen.

You must be 14 years of age or older to submit personal information to us, including to register or place an order on the Site or participate in one of our online promotions.

Please see our Terms of Use for additional information regarding the use of this Site.

Security of Information


Marie-Franç has implemented certain physical, administrative, and technical security measures to help protect against the theft, loss, misuse or alteration of the information you provide.

We encrypt your personal information, including your credit card number, when transmitting over the Internet using triple key encryption technology by Secure Server Certification Authority RSA Data Security Inc. US and a VeriSign SSL (Secure Socket Layer), to safeguard your Internet transactions.


Browsers that allow for SSL Technology Ordering from our Site require the use of an SSL-compliant browser, such as Netscape 4.0 or later; Microsoft Internet Explorer 5.0 or later; 5.0 AOL client for PCs; or the 5.0 AOL client for Macs. 

You will not be able to use ‘secure mode’ if you have an older version of an Internet browser that does not support secure transactions, or if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions.

If ‘secure mode’ is not possible, please select one of our off-line options to place your order.

Questions/Contacting Us

Should you have any questions regarding this Privacy Statement or our data handling practices you may contact our Privacy Administrator by:



Links to Other Websites


This Site contains links to other sites, which may have privacy policies that differ from our own. We are not responsible for the privacy practices or content of such other websites. Accordingly, we recommend that you review the Privacy Statement posted on any website that you access through this Site.

The terms and conditions herein do not apply to any such linked websites. Marie-Franç does not endorse any linked websites, or the information, materials, products or services that are contained in or accessible through such linked websites.

Marie-Franç disclaims all warranties and conditions, express, implied or collateral, with respect to the information, materials, products and services that are contained in or accessible through linked websites, including, but not limited to, implied warranties and conditions of merchantability, fitness for a particular or general purpose or non-infringement.


You acknowledge and agree that Marie-Franç is not responsible for the content, accuracy, legality, decency, copyright compliance, privacy practices, security or any other aspects of any such linked websites, and that the access or use of any such linked websites is solely at your own risk, and you hereby waive any and all claims against Marie-Franç with respect to such linked websites.

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